FAQ

Customer Care hours are Monday - Friday 8:30 am - 5:00 pm ET. Any communication sent to us outside of these hours will be responded to on the following business day.

Company C operates a store in Concord, NH. Our rugs, bedding, and pillows are also available through retail stores and interior designers nationwide. Please go to the store locator section of our website and enter your zip code to find a store near you. If there is not a store near you, our products can be purchased directly on our website, companyc.com or call 1.800.818.8288. However, we encourage you to visit a store so you can experience the colors, textures and fabrics in person!

All products are available online. Our Concord, NH store offers additional furniture options and one-of-a-kind accessory items.

You can always update your account information in the My Account area of companyc.com. You may also contact our Customer Care to update your address.
Phone: 1.800.818.8288
Email: customercare@companyc.com

Please contact our Customer Care department and we will be happy to unsubscribe you from our mailing or email list.
If you want to unsubscribe from email, you also have the option to use the subscription center located at the bottom of each email sent.

You can sign up online by clicking here or contact our Customer Care department and we will be happy to add you to our mailing list.
Phone: 1.800.818.8288
Email: customercare@companyc.com

Prices are subject to change. For the most current pricing, please check this online store. We reserve the right to refuse the order of any merchandise that we deem is erroneously priced, described and shown in stores and online.

Prices are listed in US dollars. We accept VISA, MasterCard, American Express and Discover Card, and your credit card will be charged when your order is placed.

Your credit card will be charged at the time your order is placed.

We are required to collect sales tax on items delivered to the following states: Maine, Massachusetts and North Carolina.

Once your order has shipped, you will receive an email with your tracking number. This information can also be found in your order history if you placed the order through your online account.

After signing in, click on Account. Orders placed online while logged into your account will show on the Orders page. Orders placed by other methods or while not logged into your account will not be shown. For information regarding those orders, please contact our Customer Care department at customercare@companyc.com or 800-818-8288.

To make a change or cancel your order, please contact our Customer Care department.
Phone: 1.800.818.8288
Email: customercare@companyc.com 
Please note that once an item has shipped, you must follow the return procedures to receive a credit.

Company C’s goal is to provide you with an extraordinary experience. We want you to love our products as much as we do! If you are not completely satisfied with your purchase of Company C product, you can return it to us within 30 days for a refund. All returned merchandise must be in its original packaging and in new and unused condition. The Company C satin label must be attached and intact on the back of the rug. Please reference our Returns page for additional details and exclusions.

Company C is currently shipping to the US, Canada and the Virgin Islands. For any orders shipping outside the contiguous 48 states, there is a 15% freight charge based on the order total. If you live in an area other than Canada and the Virgin Islands, you are welcome to use an international freight forwarder for delivery. We ship to the freight forwarder and they would organize delivery to your home or business. Note: Orders shipping outside of the U.S. will incur duty and tax charges, which will be billed to you separately by the shipping carrier.

Yes, Company C will ship to AK, HI, and remote locations. Orders shipping to Alaska, Hawaii and select remote locations incur a 15% of purchase price shipping charge (Minimum charge $25).

No, a physical address is required for shipping.

In-stock orders will be shipped within 5–8 business days. Rugs under 9’ wide, and all bedding and accessory items are shipped via FedEx Ground. 9’wide and larger rugs and furniture are required to ship via our Threshold or White Glove delivery service.

Yes, this can be done by contacting our Customer Care department at 1.800.818.8288 or customercare@companyc.com

Threshold delivery is the standard residential shipping method required for all 9’ wide and larger rugs to ensure the highest quality delivery possible. This service delivers via freight carrier to the first dry area outside of the home. White Glove is an optional service for large rugs. A White Glove team will deliver, unpack, inspect, place piece(s) in correct locations, and remove all packaging materials. This service is available in the contiguous U.S. only. Click here to learn more about our delivery services.

All of our rugs are handmade to meet our high quality standards. We offer several types of constructions: including hand-hooked, hand-tufted and more. Our ColorSpree® Indoor/Outdoor rugs come in 100% polypropylene hooked pile and woven polyester made from recycled plastic bottles. All hooked and tufted rugs have hand serged edges and cotton backing for improved quality and durability. Latex is used to adhere the cotton backing to rugs that have them.

When it comes to wool rug care, the best answer is to keep it simple! Natural lanolin in fibers gives inherent stain repellency. Rugs are actually quite easy to care for—just vacuum(without a beater bar) regularly, rotate occasionally and spot clean immediately. To extend the life and beauty of your wool rug we recommend using a rug pad, keeping it clean, and limiting exposure to sunlight. For additional information on how to care for your rug, please visit our Care & Cleaning page.

ColorSpree® by Company C rugs require different care and cleaning than our wool fiber rugs. Click here to learn more about properly cleaning and caring for your Company C rug.

Our rugs involve many changes of color to create the wonderfully detailed designs. Each time a color changes, the excess yarn is tucked between the loops. With use and vacuuming, these long ends of yarn occasionally come to the surface. Use scissors to clip the yarn evenly with the top of the loops; do not pull.

Shedding on tufted rugs is completely normal. Our rugs are made of 100% natural fibers, which, like a wool sweater or cotton in the dryer, will give off a certain amount of lint. Company C rugs are made using a cut pile construction and some shedding is associated with this technique. Vacuuming regularly using the floor setting (without the use of a beater bar) and use of a rug pad should diminish the shedding after three months depending on the level of traffic.

Our rugs are rigorously tested for color preservation. However as with any rug, direct and sustained sunlight can fade the colors over time. We do not recommend using a stain guard on your rug. Wool is a natural repellant fiber and most spills should come out easily if cleaned quickly. Company C’s warranty is no longer valid if the rug has been treated with a stain guard. Click here to learn more about proper cleaning and care for your Company C rug.

All our rugs are made by hand, and as a result the potential for a 3% variance in sizing exists.

A slight odor after unrolling a rug is normal. Allowing several days for the rug to air out and using a small amount of a product such as Febreeze® in the room should alleviate the scent. We also recommend using a rug pad to lift the rug off the floor slightly and allow for constant air flow. Click here to learn more about proper cleaning and care for your Company C rug.

We do not recommend using our rug pad on radiant heat floors. There are rug pads specially made for use with radiant heat.

GoodWeave is an international nonprofit organization working to end exploitative child labor in the rug industry and offer educational opportunities to children in India, Nepal and Afghanistan. GoodWeave is the only independent certification organization requiring manufacturers to open their doors for on-going monitoring and inspection.

Company C actively uses the GoodWeave label and supports the organization. A percentage of every GoodWeave certified rug sale is given to GoodWeave to support its educational goals. To date, more than 3,600 children have been freed from the looms and many more have been enrolled in one of 13 GoodWeave-sponsored schools. Look for the individually numbered GoodWeave label on Company C's tufted rugs!

Click here to learn more about Company C’s social responsibility.

To keep your Company C bedding, pillows, and throws beautiful for years to come, follow the care tips on your specific product label, as these take into account fabric quality, printing techniques, and specialty details.

Note: most pillow covers are removable

Twin, Full/Queen, King. Please refer to product detail pages for more information. Shams are available in Standard, King, and Euro sizes in select products.

Our Euro shams are sized at 26"x26" plus border design, which vary per style. Use a pillow that measures 27" x 27" for a full fit. Please refer to the selected product page for dimensions and specialty details.