Customer Care


Orders:

Click on the My Account page to see the history of the orders you have placed on our website. Orders made prior to September 2014 or sent to us by other means (email, phone, fax) will not be shown in the My Account area. However, you can call our Customer Care department at 800-818-8288 if you have a question about a previous order.

Company C operates a store in Concord, NH. Our rugs, bedding, and pillows are also available through retail stores and interior designers nationwide. Please go to our find a dealer section of our website and enter your zip code to find a store near you. If there is not a store near you, our products can be purchased directly on our website, companyc.com or call 1.800.818.8288. However, we encourage you to visit a store so you can experience the colors, textures and fabrics in person!

Your card will be charged at the time your order ships. Click here to review information about payment, prices and taxes.

To make a change or cancel your order, please contact our Customer Care department.

Phone: 1.800.818.8288

Email:
customercare@companyc.com

Please note that once an item has shipped, you must follow the return procedures to receive a credit.

All in stock products are available online. Our Concord, NH store offers additional furniture options and one-of-a-kind accessory items.

You can always update your account information in the My Account area of companyc.com. You may also contact our Customer Care to update your address.

Phone: 1.800.818.8288
Email: customercare@companyc.com

Please contact our Customer Care department and we will be happy to unsubscribe you from our mailing or email list.

If you want to unsubscribe from email, you also have the option to use the subscription center located at the bottom of each email sent.

You can sign up online by clicking here or contact our Customer Care department and we will be happy to add you to our mailing list.

Phone: 1.800.818.8288
Email: customercare@companyc.com



Shipping:

Threshold delivery is the standard residential shipping method required for all 9’ wide and larger rugs to ensure the highest quality delivery possible. This service delivers via freight carrier to the first dry area outside of the home. White Glove is required for furniture and is an optional service for large rugs. A White Glove team will deliver, unpack, inspect, place piece(s) in correct locations, and remove all packaging materials. This service is available in the contiguous U.S. only. Click here to learn more about our delivery services.



Rugs:

All of our rugs are handmade to meet our high quality standards. We offer several types of constructions: including hand-hooked, hand-tufted and more. To learn about our rug construction types, visit our Selecting The Perfect Rug page. Our ColorSpree®Indoor/Outdoor rugs come in 100% polypropylene hooked pile and woven polyester made from recycled plastic bottles. All hooked and tufted rugs have hand serged edges and cotton backing for improved quality and durability. Latex is used to adhere the cotton backing to rugs that have them.

ColorSpree® by Company C rugs require different care and cleaning than our wool fiber rugs. Click here to learn more about properly cleaning and caring for your Company C rug.

GoodWeave is an international nonprofit organization working to end exploitative child labor in the rug industry and offer educational opportunities to children in India, Nepal and Afghanistan. GoodWeave is the only independent certification organization requiring manufacturers to open their doors for on-going monitoring and inspection. Company C actively uses the GoodWeave label and supports the organization. A percentage of every GoodWeave certified rug sale is given to GoodWeave to support its educational goals. To date, more than 3,600 children have been freed from the looms and many more have been enrolled in one of 13 GoodWeave-sponsored schools. Look for the individually numbered GoodWeave label on Company C's tufted rugs!

Click here to learn more about Company C’s social responsibility.



Bedding & Accessories:



Furniture: