- How do I check availability?
- Can I track my order?
- How can I find your sale items?
- How do I see my order history?
- What are your hours of service?
- Where can I buy Company C rugs, furniture, bedding, accessories and pillows?
- What is your return policy?
- How is sales tax charged?
- When is my credit card charged?
- Can I change or cancel my order?
- Are all Company c products available on your website?
- How do I change my mailing or email address?
- How do I remove my name from your distribution list (mail or email)?
- How do I join your catalog mailing list?
- What is GoodWeave?
- How are Company C wool rugs made?
- How do I clean and care for my new Company C rug?
- How do I clean and care for my new ColorSpree® indoor/outdoor rug?
- I've noticed "loose threads" on the surface of my hooked rug - what should I do?
- Why is my tufted rug shedding?
- Are your rugs colorfast? Can I stain guard them?
- My wool rug has an odor - is this normal?
- Are your rug pads safe for radiant heat floors?
- Is there any size variance with Company C rugs?
- How do I clean and care for my new Company C bedding?
- How do I clean and care for my decorative pillows?
- How do I clean and care for my shawls & throws?
- What are the dimensions of the quilts and shams?
- What are the dimensions of the duvet covers?
- What are the dimensions of the sheets?
- What are the dimensions of Euro shams?
- Will twin sheets fit extra long mattresses?
FREQUENTLY ASKED CUSTOMER SERVICE QUESTIONS:
A: Availability of a product is shown on the product detail page. Items not currently in stock will show a backorder date.↑ return
A: Once your order has shipped, you will receive an email with your tracking information.↑ return
A: Click on the page heading that says Sale.↑ return
A: Click on the My Account page to see the history of the orders you have placed on our website. Orders made prior to September 2014 or sent to us by other means (email, phone, fax) will not be shown in the My Account area. However, you can call our Customer Care department if you have a question about a previous order.↑ return
Q: What are your hours of service?
A: Customer Care office hours are Monday - Friday 8:30 am - 5:00 pm EST. If you have reached customer care outside of the normal hours, calls will be forwarded to retail during store hours. If retail is also closed, your call will be sent to a group mailbox and the call will be returned within one business day.↑ return
Q: Where can I buy Company C rugs, furniture, bedding, accessories and pillows?
A: Company C operates two company-owned stores in Concord, NH and Portland, ME and a studio store in Wayne, PA. Our products are also available through retail stores and interior designers nationwide. Please go to our find a dealer section of our website and enter your zip code to find a store near you. If there is not a store near your home, you can purchase directly on our website, companyc.com or call 1.800.818.8288. However, we encourage you to visit a store, so you can experience the colors, textures and fabrics in person!↑ return
A: Company C’s goal is to provide you with an extraordinary experience. We want you to love our products as much as we do! If you are not completely satisfied with your purchase, you can return it to us within 90 days for a refund. All returned merchandise must be in its original packaging and in new and unused condition. Please reference our Returns page for additional details.↑ return
A: We are required to collect sales tax on items delivered to the following states: Maine, Massachusetts, North Carolina and Nevada. Click here to review information about payment, prices and taxes.↑ return
A: Your card will be charged at the time your order ships. Click here to review information about payment, prices and taxes.↑ return
A: To make a change or cancel your order, please our Customer Care Service department.
Please note that once an item has shipped, you must follow the return procedures to receive a credit.
A: Most Company C products are available online, our retail stores offer additional furniture options and one-of-a-kind accessory items.↑ return
Q: How do I change my mailing or email address?
A: You can always update your account information in the My Account area of companyc.com. You may also contact our Customer Care department and they will be happy to update your contact information. Contact Customer Care at:
Q: How do I remove my name from your distribution list (mail or email)?
A: Please contact our Customer Care department and we will be happy to unsubscribe you from our mailing or email list.
If you are looking to unsubscribe from email, you also have the option to use the subscription center, located at the bottom of each email sent.
Q: How do I join your catalog mailing list?
FREQUENTLY ASKED SHIPPING QUESTIONS:
A: Company C is currently shipping to the US, Canada and the Virgin Islands. For Canadian orders, there is a 15% freight charge of purchase price.
If you live outside of those areas, you are welcome to use an international freight forwarder to organize delivery. We would ship to the freight forwarder and they would organize delivery to your home or business. Please contact our Customer Care Department if you have any questions about this process. Note: Customers outside of the US may be charged additional fees for applicable taxes and duty fees.
Exceptions do apply for furniture orders; Company C for Norwalk furniture is only available for delivery in the Continental US. Hawaii, Alaska and Canada are excluded.
A: No, a physical address is required for shipping.↑ return
A: Yes, this can be done by calling our Customer Care department. Their contact information is below:
A: In-stock orders will be shipped within 3-5 business days using the shipping method you've selected.↑ return
A: White Glove delivery is the standard residential shipping method for all 9’ x 13’ and 10' x 14' rugs and furniture orders to ensure the highest quality delivery possible. This service is available in the contiguous U.S. only. Click here to learn more about white glove delivery services.↑ return
FREQUENTLY ASKED RUG QUESTIONS:
A: GoodWeave is an international nonprofit organization working to end exploitative child labor in the rug industry and offer educational opportunities to children in India, Nepal and Afghanistan. GoodWeave is the only independent certification organization requiring manufacturers to open their doors for on-going monitoring and inspection. Company C actively uses the GoodWeave label and supports the organization. A percentage of every GoodWeave certified rug sale is given to GoodWeave to support its educational goals. To date, more than 3,600 children have been freed from the looms and many more have been enrolled in one of 13 GoodWeave-sponsored schools. Look for the individually numbered GoodWeave label on Company C's tufted rugs!
Click here to learn more about Company C’s social responsibility.
A: Our rugs are handmade in several different rug constructions. In wool, we offer a hand hooked loop pile, hand tufted cut pile and hand hooked/tufted combination. Our ColorSpree®Indoor/Outdoor rugs come in 2 constructions, 100% polypropylene hooked pile, and woven polyester rugs. The woven rugs are made from recycled polyester PET yarns, which come from recycled plastic bottles. All hooked and tufted rugs have hand surged edges and cotton backing for improved quality and durability.↑ return
A: When it comes to wool rug care, the best answer is to keep it simple! Natural lanolin in fibers gives inherent stain repellency. Rugs are actually quite easy to care for - just vacuum regularly, rotate occasionally and spot clean immediately. To extend the life and beauty of your wool rug we recommend using a rug pad, keeping it clean and limiting exposure to sunlight. Here are some of our wool care recommendations:
Rug Pads: A rug underlay pad will help your rug stay in place and provide cushioning and airflow. Airflow reduces moisture buildup between the rug and the floor, extending the life of your rug.
Cleaning: If you vacuum your rug regularly, dirt will not accumulate in the fibers causing wear and tear. On occasion, you should fold back the rug to vacuum under the pad where dirt can accumulate after filtering through the rug. It is best not to use the beater bar, using the floor setting instead. This will reduce the chance of loops or ends being pulled by the rotating brush.
Wool has natural stain repellent qualities, so you should not need to clean the entire rug, just spot clean immediately following a spill. In fact, when cleaning solutions are used, they can leave a sticky residue behind that will attract dirt and dust, making frequent cleanings more necessary. If you need to clean your entire rug, use a professional who is experienced with proper care of wool rugs. Do not dry clean, and do not saturate the rug.
For more information on stain repellent, please click here to go to our "Cleaning & Care" page.
You should not need to stain guard your rug. However, if you choose to, please be sure to consult a professional. We cannot guarantee the rug if it has been treated.
Sunlight: Our rugs are rigorously tested for color fastness. However, direct and sustained sunlight can fade fiber colors over time. To enjoy your rug colors longer, we recommend placing your rug in an area where the sunlight is filtered by window coverings. We also recommend rotating your rug periodically so that any fading that occurs will be less noticeable.
A: ColorSpree® by Company C includes two constructions - 100% polypropylene indoor/outdoor rugs that are hooked, or woven rugs that are made from polypropylene. They require different care and cleaning than our wool fiber rugs. Click here to learn more about properly cleaning and caring for your Company C rug.↑ return
A: Our rugs involve many changes of color to create the wonderfully detailed designs. Each time a color changes, the excess yarn is tucked between the loops. With use and vacuuming, these long ends of yarn occasionally come to the surface. Use scissors to clip the yarn even with the top of the loops; do not pull. The majority of these thread ends will show up within the first six months.
If loose threads continue after six months please contact our customer care department at 1.800.818.8288 or firstname.lastname@example.org
A: Shedding on tufted rugs is completely normal. Our rugs are made of 100% natural fibers, which, like a wool sweater or cotton in the dryer, will give off a certain amount of lint. Company C rugs are made using a cut pile construction and some shedding is associated with this technique. Vacuuming regularly using the floor setting (without the use of a beater bar) and use of a rug pad should diminish the shedding after six months depending on the level of traffic.
A: Our rugs are rigorously tested for color preservation. However, with any rug, direct and sustained sunlight can fade the colors over time. We do not recommend using a stain guard on your rug. Wool is a natural repellant fiber and most spills if cleaned up quickly should come up easily. Company C cannot warranty the rug if it has been treated. Click here to learn more about properly cleaning and caring for your Company C rug.↑ return
A: A slight odor after unrolling a rug is normal. Allowing the rug to air out and using a product such as Febreeze® should alleviate the scent. We also recommend using a rug pad to lift the rug off the floor slightly and allow for constant air flow. Click here to learn more about properly cleaning and caring for your Company C rug.↑ return
A: We do not recommend using our rug pad on radiant heat floors. There are rug pads specially made for use with radiant heat.
A: All our rugs are made by hand, and as a result the potential for a 3% variance in sizing exists.
FREQUENTLY ASKED BEDDING & ACCESSORY QUESTIONS:
A: To keep your Company C bedding smooth, soft and beautiful for years to come, follow the washcare tips on your specific bedding label, as these take into account fabric quality, printing techniques, and specialty details.↑ return
A: To keep your Company C pillows beautiful for years to come, follow the care tips on your specific pillow label, as these take into account fabric quality, printing techniques, and specialty details.
Note: most pillow covers are removable.
A: To keep your Company C throws soft and beautiful for years to come, follow the care tips on your specific product label, as these take into account fiber quality.
A: The dimensions for each quilt style are listed on the product page. Our quilts are generously sized with plenty of drape for the sides and end of your bed. For shams, use pillow inserts that measure 1" longer and wider than our shams.
A: The dimensions for our duvet covers and shams are listed on each product page. Use a duvet that measures 2" longer and wider than our duvet cover. Secure in place using our corner ties.
A: The dimensions for our sheets are listed on each product page. Our sheets are generously sized with plenty of drape for the sides and end of your bed. Our fitted sheets have universal elastic for a secure fit and the 17" drop accommodates pillow top mattresses.
Please refer to the selected product page for dimensions and specialty details.
A: Our Euro shams are sized at 26"x26" plus border design, which vary per style. Use a pillow that measures 27" x 27" for a full fit. Please refer to the selected product page for dimensions and specialty details.↑ return
FREQUENTLY ASKED FURNITURE & FABRIC QUESTIONS:
A: We take great pride in our quality and craftsmanship at Company C, so we chose to create our custom upholstered furniture here in the USA using hand crafted, time-tested construction techniques. We use kiln-dried select hardwoods, sustainably harvested in the USA, heavy gauge springs, and mortise –and-tenon joinery. All components of our furniture are constructed with world-friendly components, and with your healthy home in mind:
- We make our upholstered furniture here in the USA with certification from CertiPUR-US® program.
- Our standard seating is fabricated from Qualux Ultra seating foam, which is the highest quality foam available in the upholstery furniture business.
- You can be confident that the polyurethane foam inside your Company C for Norwalk furniture has been rigorously tested and certified by an accredited laboratory to meet specific criteria for physical performance, content, indoor emissions and environmental stewardship.
- Our fabric and lines meet the Upholstered Furniture Action Council Class 1 (UFAC 1) requirements.
- Is a member of the Sustainable Furnishings Council.
A: Absolutely! Company C specializes in custom designed and upholstered furniture!. All Company C furniture is custom built to your specifications and therefore lead time will vary. Most orders will be delivered within 8 - 10 weeks of order date, however additional time may be needed based on the options selected. Should you have any questions about our furniture, please contact our Customer Service department.
A: Once we receive your custom furniture order we will send you a summary of your order to confirm. We cannot place your order without your confirmation. After confirmation, we will charge a 50% deposit and process the order as written. After this time, custom furniture orders may not be cancelled.
Click here to review Company C’s entire return policy.
A: We charge a 50% deposit upon confirmation of your order. The additional 50% and freight are charged upon shipment. Click here to review information about payment, prices and taxes.