STANDARD SHIPPING AND PROCESSING
Most orders are shipped from our warehouse within 48 hours of your initial order. Custom furniture requires 6-8 weeks to deliver, large rugs up to 2 weeks.
FREE STANDARD SHIPPING ON ORDERS $150+ (applies only within the contiguous 48 states)
Excludes final sale items, custom sized rugs, white glove delivery & expedited shipping.
Expedited and Overnight Delivery service is available (excluding white glove deliveries such as furniture and large rugs), in the contiguous United States and Canada only. Some locations do not offer 2-day or overnight delivery, therefore an additional fee may be charged. Regularly priced items that total $150+ qualify for free standard shipping so only the 2-day fee of $50 or overnight fee of $100 will be charged.
We offer 2-Day delivery to most destinations for an additional charge of $50 per address, within the contiguous 48 states.
If we receive your order by 12pm EST Monday through Friday, you'll receive your order in 2 business days, orders placed Friday after 12pm EST through Sunday will arrive on Wednesday.
We also offer Overnight Delivery for an additional $100.
For Canadian orders, there is an additional 15% freight charge of purchase price. Shipments to Canada incur additional duty and tax charges that are billed separately by the carrier. For all other International deliveries please call 1.800.818.8288, Monday - Friday 8:30 a.m. to 5 p.m. EST.
SHIPPING TO A DIFFERENT ADDRESS
To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.
SHIPPING TO A P.O. BOX
We cannot ship to a P.O. Box. For more information please call 1.800.818.8288, Monday- Friday 8:30 a.m. to 5 p.m. EST.
WHITE GLOVE DELIVERY
We offer white glove delivery for large rugs, furniture and other oversized products.
- White Glove is a premium service required for oversized rugs & furniture items,
and has a flat rate fee of $199 for unlimited items.
- Total shipping costs will be determined by adding the $199 to the Standard Shipping Rate shown on the table above. Should your order qualify for free shipping, you would just pay the $199 flat rate. (excluding remote areas)
- With White Glove, your order is safely brought into your home by a skilled
delivery team on a pre-scheduled date, unpacked in the room of your choice, and assembled. All packaging materials are removed upon completion.
White glove rates apply to deliveries with one-flight of stairs and assembly times of up to fifteen minutes.
- Expedited white glove delivery items are quoted separately on a case-by-case
basis. Contact Customer Care.
- White glove or expedited shipping available in contiguous United States only. For island deliveries or remote locations, please contact our customer care team for a custom quote. Contact Customer Care.
For more information please call 1.800.818.8288,
Monday - Friday 8:30 a.m. to 5 p.m. EST.
Click here for complete guidelines about our White Glove Delivery Service, and things to consider prior to delivery.
For more information or a custom quote, contact customer service at:
102 Old Turnpike Road
Concord NH 03301