RETURNS AND EXCHANGE POLICY:Company C’s goal is to provide you with an extraordinary experience. We want you to love our products as much as we do! If you are not completely satisfied with your purchase, you can return it to us within 90 days for a refund. All returned merchandise must be in its original packaging and in new and unused condition. If you would like to exchange your unused item for a different color, size or style, our Customer Care Team would be happy to help you in making a selection. Please note that you are responsible for all shipping charges as indicated on the shipping tables.
Please inspect products upon receipt to ensure they are delivered as ordered and in good condition. Should your purchase arrive damaged or defective in any way, please contact us at 800-818-8288 to speak to a Customer Care Associate who will help you through the replacement process. If you purchased our product through a Company C partner store, please contact the partner store directly for assistance. For custom orders, please refer to the Custom Orders section below.
Custom Orders (Rugs & Furniture): Custom orders are crafted to your specifications. These special orders are confirmed in writing (either in person or via email) within one business day of receipt. Once the order is confirmed, a non-refundable 50% deposit is taken and the order may not be canceled or changed. Because these pieces are customized just for you, we do not accept returns of custom sized rugs or furniture.
Returns of rugs 8' x 10' and larger are not accepted in store. Please inspect all furniture and rug deliveries immediately upon delivery. If the product is visibly damaged in any way, call Customer Care immediately at 1-800-818-8288 to determine the best course of action. Please do not refuse delivery without speaking to a Customer Care Team member. If you find your furniture is damaged or defective after taking delivery, please contact the Customer Care team at 1-800-818-8288 to discuss options.
Price Adjustments & Final Sale Merchandise: We gladly adjust promotional discount pricing within seven days of original purchase. All clearance red-lined, second quality, or outlet merchandise located in the sale section is sold as is. All sales of this merchandise are final and non-returnable. When selecting permanently marked down merchandise from our website, we suggest ordering a swatch or sample when available to ensure you will be delighted with your selection.
Future Dating of In-Home Delivery: To ensure that you receive current sale and promotional pricing, all in-stock merchandise requiring delivery must be scheduled to arrive in your home within 90 days.
TO PROCESS A RETURN:
Use Of Pre-Paid Shipping Label Provided: For your convenience, most orders (excluding 9’ x 13’ and larger rugs and furniture) ship with a prepaid FedEx return label. Simply attach it to the package and drop it off at a Fed Ex location or call them to arrange for a pick up. If no FedEx label was provided with your order, please contact our Customer Care Team and we will arrange to have FedEx pick up your return. Please note that when FedEx picks up the package, an adult must be present or arrangements must be made to leave it someplace safe where FedEx can collect it. Please be aware that shipping charges (noted in chart) will be deducted from the credit. You may also use a return carrier of your choice. Please keep a copy of your tracking information to confirm return delivery. To facilitate the return of a 9’x13’ or larger rug, please contact our Customer Care Team to assist in the process.
Other Returns Some items (lamps and tables) ship directly from the vendor. If you need to make a return, call us at 800-818-8288 for assistance. If you made your purchase in a Company C Retail Store please call the store directly for assistance with your return:
- Concord, NH 102 Old Turnpike Road · 603.226.4460 x5016 · firstname.lastname@example.org
- Portland, ME 123 Commercial Street · 207.780.1232 · email@example.com
- Wayne, PA 122 E. Lancaster Avenue · 610.742.9574 · firstname.lastname@example.org *
* Our Wayne, PA Studio Store can only process returns and exchanges of merchandise originating in that location. Merchandise purchased at other Company C stores or on-line cannot be returned at this location.
Packaging: Products should be returned in original packaging. If packaging is needed, please contact us at 800-818-8288. Please note that to be considered in new and unused condition, all bedding must be in its original packaging with the return.
Our Quality Inspection Process: Upon receipt in our warehouse, our quality control team will inspect the return to ensure it is in new and unused condition. If there are no issues with the return, a credit will be processed and automatically applied to the original credit card used, less the return shipping costs (noted in chart). Please allow 7-10 business days for your credit to be issued. A member of our customer care team may need to contact you to ask for more information regarding your return. If we determine the return cannot be accepted, a member of the Customer Care team will contact you to discuss and make arrangements to return your product to you at your cost or dispose of the item(s) at your request.
Warranty Information: Our product is warranted against manufacturer defects for one full year from date of purchase. However, we cannot refund and/or warranty product for issues that result from normal wear and tear, accidents, damage caused from improper use/care, or after it has been cleaned. Products that have been altered will not be covered under warranty. Normal wear and tear is defined as minor damage that naturally and inevitably occurs as a result of normal use or aging. Other examples of damage not covered under warranty are: staining or damage caused by pets, improper exposure to water, moisture or excessive sunlight, stains, deterioration caused by improper cleaning of product (including vacuuming with a beater bar), shedding, tails coming up, dye lot differences, blemishes on the backing, and pilling or fading of fabrics. These issues are not considered defects.
If you have any additional questions, please feel free to call or email us.