shipping & returns
Shipping:
Company C's web site calculates best way shipping for your area. We quote FedEx, UPS, USPS, freight carriers and White Glove Delivery Services* to ensure that you receive the best rate on your order. Simply select your preference when checking out and the shipping costs will be reflected in the order total.
Please note: Due to the size or weight, certain shipments may require shipment via freight carrier (ie: orders including a 10' x 14' rug). If this is the case with your order, a shipping fee will not calculate at the time you place your online purchase. By selecting "Freight Quote Required" at check out, your order will be completed and a Customer Service representative will contact you via email to provide the shipping and order totals. The freight carrier will call ahead to schedule a four-hour delivery window and an adult must be home to accept delivery as they bring the rug inside the door.
Please take this opportunity to review the packaging and ensure that there is no obvious damage before signing for the product.
Canadian customers please note that duty and tax charges are billed separately by the carrier.
* White Glove Delivery is standard on all furniture orders.
Please note: Due to the size or weight, certain shipments may require shipment via freight carrier (ie: orders including a 10' x 14' rug). If this is the case with your order, a shipping fee will not calculate at the time you place your online purchase. By selecting "Freight Quote Required" at check out, your order will be completed and a Customer Service representative will contact you via email to provide the shipping and order totals. The freight carrier will call ahead to schedule a four-hour delivery window and an adult must be home to accept delivery as they bring the rug inside the door.
Please take this opportunity to review the packaging and ensure that there is no obvious damage before signing for the product.
Canadian customers please note that duty and tax charges are billed separately by the carrier.
* White Glove Delivery is standard on all furniture orders.
Return Policy - Rugs, Bedding & Accessories:
Company C's goal is to provide you with an extraordinary experience. iIf you are not completely satisfied with your purchase simply return your unused product within 45 days for full refund of purchase price. Please inspect your items upon receipt and notify us immediately of any damage; we will arrange for prompt replacement. If you purchased our product through a Company C dealer, please contact the dealer directly for assistance.Our returns process is as easy as 1, 2, 3!
- Every order ships with a pre-paid FedEx return label. If this label is used, return shipping charges will be deducted from the product credit. Please use this label and send the product back within 45 days.
- Products should be packed in original packaging. Should you need new packaging please contact us at returns@companyc.com or call 800.818.8288. Merchandise must be returned in original condition to receive full credit.
- Upon receipt in our warehouse, our quality control team will inspect the return to ensure first quality condition. We cannot accept product returned for normal wear and tear (click here for more information in our FAQ section). Your credit will be processed and automatically applied to the original credit card used for the purchase less the returned shipping costs. Please note credit card companies' refund timelines may differ and it can take up to two weeks for the credit to post to your account.
If you would like to exchange your unused item for a different color, size or style, please coordinate with a member of our Customer Service Team. Please click here for our Customer Service house of operation.
Custom ordered product and cut yardage cannot be returned or exchanged unless damaged or defective. We will replace defective product for a full year from the date of shipment.
Return Policy - Furniture:
Custom furniture orders may be changed or canceled within 24 hours. After 24 hours, we will charge a 50% deposit and process the order as written. After this time custom furniture orders may not be cancelled. All Company C furniture is custom built to your specifications and therefore lead time will vary. Most orders will be delivered within 6 - 10 weeks of order date, however additional time may be needed based on the options selected. Should have any questions please contact our Customer Service Team Directly at 800.818.8288 or via email at cs@companyc.com.
If you have any additional questions, please feel free to call or email.
Contact Information:
