How are Company C wool rugs made?
Do you offer rug samples?
How do I clean and care for my new wool rug?
I've noticed "loose threads" on the surface of my hooked rug - what should I do?
Why is my tufted rug shedding?
Are your rugs colorfast? Can I stain guard them?
My wool rug has an odor - is this normal?
Are your rug pads safe for radiant heat floors?
Are Company C rugs environmentally friendly and can they cause allergic reactions?
How do I clean and care for my new ColorSpree indoor/outdoor rug?
Do you offer custom sized rugs?
Do you offer a quick ship program?
Question: How are Company C wool rugs made?
Answer: Our rugs are hand made of 100% wool. Three constructions are used to create our designs: hand hooked loop pile, hand tufted cut pile and hand hooked/tufted combination. All rugs have hand surged edges and cotton backing for improved quality and durability.
To view our rug making video, please click here.
Rug Pads: A rug underlay pad will help your rug stay in place and provide cushioning and airflow. Airflow reduces moisture buildup between rug and the floor, extending the life of your rug.
Cleaning: If you vacuum your rug regularly, dirt will not accumulate in the fibers causing wear and tear. On occasion, you should fold back the rug to vacuum under the pad where dirt can accumulate after filtering through the rug. It is best not to use the beater bar, using the floor setting instead. This will reduce the chance of loops or ends being pulled by the rotating brush.
Wool has natural stain repellent qualities, so you should not need to clean the entire rug, just spot clean immediately following a spill. In fact, when cleaning solutions are used, they can leave a sticky residue behind that will attract dirt and dust, making frequent cleanings more necessary. If you need to clean your entire rug, use a professional who is experienced with proper care of wool rugs. Do not dry clean, and do not saturate the rug.
For more information on stain repellent, please click HERE to go to our "Product Care" page.
You should not need to stain guard your rug. However, if you choose to, please be sure to consult a professional. We cannot guarantee the rug if it has been treated.
Sunlight: Our rugs are rigorously tested for color fastness. However, direct and sustained sunlight can fade fiber colors over time. To enjoy your rug colors longer, we recommend placing your rug in an area where the sunlight is filtered by window coverings. We also recommend rotating your rug periodically so that any fading that occurs will be less noticeable.
Answer: Our rugs involve many changes of color to create the wonderfully detailed designs. Each time a color changes, the excess yarn is tucked between the loops. With use and vacuuming, these long ends of yarn occasionally come to the surface. Use scissors to clip the yarn even with the top of the loops; do not pull. The majority of these thread ends will show up within the first 3 months.
***If loose threads continue after 3 months please contact our customer service department at 800.818.8288.
Question:Why is my tufted rug shedding?
Answer: Shedding on tufted rugs is completely normal. Our rugs are made of 100% natural fibers, which, like a wool sweater or cotton in the dryer, will give off a certain amount of lint. Company C rugs are made using a cut pile construction and some shedding is associated with this technique. Vacuuming regularly and use of a rug pad should diminish the shedding after three months depending on the level of traffic.
Answer: Our rugs are rigorously tested for color preservation. However, with any rug, direct and sustained sunlight can fade the colors over time. We do not recommend using a stain guard on your rug. Wool is a natural repellant fiber and most spills if cleaned up quickly should come up easily. Company C cannot warranty the rug if it has been treated.
Answer: A slight odor after unrolling a rug is normal. Allowing the rug to air out and using a product such as FebrezeTM should alleviate the scent. We also recommend using a rug pad to lift the rug off the floor slightly and allow for constant air flow.
Answer: We do not recommend using our rug pad on radiant heat floors. There are rug pads specially made for use with radiant heat.
Answer: There are three components of our wool rugs - wool, cotton and an adhesive. Wool and cotton are sustainable, renewable, natural resources. In addition to wool and cotton we use a natural rubber based compound, which is combined with a natural chalk-like additive, to hold the fibers in place. This compound, which has been tested by a third party, is free of toxins and heavy metals.
However, like many materials, some people may be sensitive to the odor of wool, dyes, or even have a normal allergic skin reaction to dyed wool. If customers are concerned about their sensitivity they may want to purchase a rug sample to gauge their reaction. The sample can be returned for a full refund.
Answer: ColorSpree by Company C is a line of 100% polypropylene indoor/outdoor rugs and therefore required different care and cleaning than our wool fiber rugs. Click here to download our Indoor/Outdoor Hooked Rug Care Recommendations.
Question: Do you offer custom sized rugs?
Answer: No, we do not currently offer custom sizing.
Answer: Yes, we have selected 16 of our best selling rugs and have committed to keeping all sizes of these designs in stock. Click here for a list of quick ship rugs.