rug faqs
How are Company C wool rugs made?
Do you offer rug samples?
How do I clean and care for my new wool rug?
I've noticed "loose threads" on the surface of my hooked rug - what should I do?
Why is my tufted rug shedding?
Are your rugs colorfast? Can I stain guard them?
My wool rug has an odor - is this normal?
Are your rug pads safe for radiant heat floors?
Are Company C rugs environmentally friendly and can they cause allergic reactions?
How do I clean and care for my new ColorSpree indoor/outdoor rug?
Question: How are Company C wool rugs made?
Answer: Our rugs are hand made of 100% wool. Three constructions are used to create our designs: hand hooked loop pile, hand tufted cut pile and hand hooked/tufted combination. All rugs have hand surged edges and cotton backing for improved quality and durability.
Answer: Vacuum it regularly, however we do not recommend the use of a beater bar vacuum. Spot clean the rug when needed using only a mild carpet cleaning solution for wool and let it air dry. Professional carpet cleaning is recommended; however make sure that the cleaner is using only wool safe products and that the rug is not saturated. Do not dry clean. For more information on stain removal treatment, please click HERE to go to our "Product Care" page.
Question: I've noticed "loose threads" on the surface of my hooked rug - what should I do?
Answer: Our rugs involve many changes of color to create the wonderfully detailed designs. Each time a color changes, the excess yarn is tucked between the loops. With use and vacuuming, these long ends of yarn occasionally come to the surface. Use scissors to clip the yarn even with the top of the loops; do not pull. The majority of these thread ends will show up within the first 3 months.
***If loose threads continue after 3 months please contact our customer service department at 800.818.8288.
Question: Why is my tufted rug shedding?
Answer: Shedding on tufted rugs is completely normal. Our rugs are made of 100% natural fibers, which, like a wool sweater or cotton in the dryer, will give off a certain amount of lint. Company C rugs are made using a cut pile construction and some shedding is associated with this technique. Vacuuming regularly and use of a rug pad should diminish the shedding after three months depending on the level of traffic.
Question: Are your rugs colorfast? Can I stain guard them?
Answer: Our rugs are rigorously tested for color preservation. However, with any rug, direct and sustained sunlight can fade the colors over time. We do not recommend using a stain guard on your rug. Wool is a natural repellant fiber and most spills if cleaned up quickly should come up easily. Company C cannot warranty the rug if it has been treated.
Question: My wool rug has an odor - is this normal?
Answer: A slight odor after unrolling a rug is normal. Allowing the rug to air out and using a product such as FebrezeTM should alleviate the scent. We also recommend using a rug pad to lift the rug off the floor slightly and allow for constant air flow.
Question: Are your rug pads safe for radiant heat floors?
Answer: We do not recommend using our rug pad on radiant heat floors. There are rug pads specially made for use with radiant heat.
Answer: There are three components of our wool rugs - wool, cotton and an adhesive. Wool and cotton are sustainable, renewable, natural resources. In addition to wool and cotton we use a natural rubber based compound, which is combined with a natural chalk-like additive, to hold the fibers in place. This compound, which has been tested by a third party, is free of toxins and heavy metals.
However, like many materials, some people may be sensitive to the odor of wool, dyes, or even have a normal allergic skin reaction to dyed wool. If customers are concerned about their sensitivity they may want to purchase a rug sample to gauge their reaction. The sample can be returned for a full refund.
Question: How do I clean and care for my new ColorSpree indoor/outdoor rug?
Answer: ColorSpree by Company C is a line of 100% polypropylene indoor/outdoor rugs and therefore required different care and cleaning than our wool fiber rugs. Click here to download our Indoor/Outdoor Hooked Rug Care Recommendations.
