The kids...the dog...a clumsy party guest. Accidents happen. In fact, removal of spots and spills is one of the most crucial areas of rug maintenance. When anything is dropped or spilled, quick response with the proper cleaning material can save the day...and your rug!

When accidents happen:

• Blot up liquids with white paper towels or absorbent cloth; scoop up solids with the end of a knife or spoon.
• Treat the spot according to the cleaning instruction chart below.
• Apply spot removal agent to clean towel or cloth, not directly to the spot. Use small quantities at a time. Always work inwards from the edge to prevent spreading. Do not rub, as this may cause the spot to spread or distort the pile. Do not over-wet the rug pile.
• Afterwards, blot as dry as possible with clean towel.

** Absorbent paper and hot iron * Repeat step 2 Warning: Some chemicals are hazardous (corrosive, flammable, toxic, etc.) and should be used with great care, strictly in accordance with their safety instructions.

1. Cold water
2. Detergent solution or rug shampoo solution
3. Ammonia solution
4. Solvent
5. Chill with aerosol freezing agent or ice cubes in a plastic bag. Pick or scrape off gum.
6. Vinegar solution
7. Warm water
8. Clear nail polish remover (preferably acetone)
9. Alcohol or methylated spirits mineral turpentine
10. Rust remover
11. Absorbent powder (e.g. salt, talc, or proprietary absorbent powders)
12. Absorbent cleaner (Host®, Capture®, or Dri-Matic®)

Detergent Solution
Mix one teaspoon of clear dishwashing liquid or detergent powder (containing no bleaches or strong alkalies) with one cup of hot water. This solution must be well-rinsed with clear water.

Ammonia Solution
Mix one tablespoon clear ammonia (3% solution) with 1/2 cup water. This solution must be neutralized with vinegar solution.

Naturally Easy Maintenance

To protect the investment made in a Wools of New Zealand Brand carpet or rug, it's important to follow prescribed maintenance periodically to keep it looking and performing at its best. Cleaning at regular intervals - rather than waiting until the rug is heavily soiled - actually extends its life. And when rug life is increased, so is the return on your investment.

Properly maintained rugs enhance the appearance and atmosphere of interiors. A well-maintained Wools of New Zealand Brand rug absorbs dirt, airborne dust particles, fumes and noise. It even makes the indoor environment more hygienic. Maintenance makes sense. Maintaining the beauty of a wool rug is exceptionally easy - in fact, a lot easier than most people think. You see, wool's unique and complex fiber structure releases soil up to 25% more readily than synthetic carpet. Not only that, its scaly outer structure holds soil high on the pile, right where the vacuum can lift it out, quickly and easy.