faqs
Customer Service Questions
- What are your hours of service?
- Where can I buy Company C rugs, bedding and decorative pillows?
- What is your return policy?
- What is GoodWeave?
- How is sales tax charged?
- When is my credit card charged?
- Can I change or cancel my order?
- Are all Company C products available on your web site?
- Will Company C sell or rent my email address or contact information to another company?
Shipping Questions
- Can I place an order for delivery outside of the US?
- Can my order be shipped to a PO Box?
- Will you hold an order and ship at a later date?
- When will my item be shipped?
- What is white glove delivery service?
Rug Questions
- How are Company C rugs made?
- Do you offer rug samples?
- How do I clean and care for my new wool rug?
- I've noticed "loose threads" on the surface of my hooked rug - what should I do?
- Why is my tufted rug shedding?
- Are your rugs colorfast? Can I stain guard them?
- My wool rug has an odor - is this normal?
- Are your rug pads safe for radiant heat floors?
Bedding & Accessory Questions
- How do I clean and care for my Company C bedding?
- How do I clean and care for my decorative pillows?
- What are the dimensions of the quilts and shams?
- What are the dimensions of the sheets?
Furniture & Fabric Questions
- How do i know that I am buying the correct sectional pieces?
- Can I return my fabric purchase? What if the fabric has been cut?
- What is Company C's return policy on furniture?
