customer service faqs
What are your hours of service?
Where can I buy Company C rugs, bedding and accessory pillows?
What is your return policy?
What is GoodWeave?
How is sales tax charged?
When is my credit card charged?
Can I change or cancel my order?
Are all Company C products available on your web site?
Will Company C sell or rent my email address or contact information to another company?
Question: What are your hours of service?
Answer: Customer Service Office Hours:Monday - Friday 8:30 am - 6:00 pm EST
Customer Service On Call Hours:
Saturday - Sunday 10:00 am - 2:00 pm EST
Question: Where can I buy Company C rugs, bedding and accessory pillows?
Answer:Company C operates three company-owned stores in Concord, NH, Portland, ME and Hingham, MA. Our products are also available through dealers and interior designers nationwide. Please go to the "Retail Stores" section and enter your zip code to find a dealer near you. If there is not a store near your home, you can purchase from our web site. However, we encourage you to visit a store, so you can experience the colors, textures and fabrics in person!
Question: What is your return policy?
Answer: At Company C we want you to be completely satisfied with your purchase. If you are not satisfied simply call us so we may help you. Company C products are designed with your enjoyment and style in mind. Please reference our Shipping & Returns page for additional details.
Question: What is GoodWeave?
Answer: GoodWeave is an international nonprofit organization working to end exploitative child labor in the rug industry and offer educational opportunities to children in India, Nepal and Pakistan. GoodWeave is the only independent certification organization, requiring manufacturers to open their doors for on-going monitoring and inspection. Company C actively uses the GoodWeave label and supports the organization. A percentage of every GoodWeave-certified rug sale is given to GoodWeave to support its education goals. To date, more than 3,500 children have been freed from the looms and many more have been enrolled in one of 13 GoodWeave-sponsored schools. Look for the individually numbered GoodWeave label on Company C's tufted rugs.
Question: How is sales tax charged?
Answer: We are required to collect sales tax on items delivered to the following states: Maine, Massachusetts and Nevada.
Question: When is my credit card charged?
Answer: Your card will be charged at the time your order ships.
Question: Can I change or cancel my order?
Answer: To make a change or cancel your order, please contact customer service at 800.818.8288 or via email at cs@companyc.com. Please note that once an item has left our building you must follow the return procedures to receive a credit.
Question: Are all Company C products available on your web site?
Answer: Yes, all Company C products are available online. Our retail stores offer additional furniture options and one of a kind accessory items.
Question: Will Company C sell or rent my email address or contact information to another company?
Answer: No, this information is used for internal purposes only and will not be sold or rented to another company.
