Customer Service Representative

Customer Service Representative
Company C Inc. - Concord, NH 
Reports to: Customer Service Manager
Status: Full Time

The CSR is responsible for serving as a liaison between Company C and the customer. In this position, you will be processing orders and customer records, managing returns, resolving order issues, managing furniture and custom orders and effectively communicating with all customers. Each day you will have contact with both our wholesale customers and our consumers via email, phone and live chat. This position is responsible for providing support to our outside sales representatives as well each customer when they contact us.

The CSR is expected to provide the highest level of customer service through support and account management activities including, but not limited to these essential job duties:

Essential Duties & Responsibilities:

  • Weekly follow up on open orders
  • All sample orders
  • Review for completeness: new dealer/designer applications and create customer files
  • Walk dealers/designers through the B2B site
  • Send Dealer/Designer Welcome Packets
  • Answer all calls/emails during normal business hours
  • Understand and convey product knowledge to dealers and consumers.
  • Provide support to our outside sales representatives by:
    • Working directly with dealers/designers on their orders and returns
    • Answering rep questions
    • Providing prospect materials and advice
    • Researching account information and running reports
  • Provide freight quotes to customers
  • Monitor various hold buckets to complete orders that require manual completion
  • Process Credit Memo Requests, co-op credits & requests
  • Submit image requests
  • Set up call tags for returns
  • All other duties as necessary

Experience/Background Requirements:

  • Minimum of High School Diploma
  • Experience with Customer Service
  • Team-oriented, customer-focused individual
  • Excellent written and oral communication skills
  • Strong organizational skills
  • PC proficiency in Excel, Microsoft Word, Outlook

If you have any additional questions about careers at Company C, please feel free to email us.

Company C
Attn: Careers
102 Old Turnpike Road
Concord NH 03301

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